Last updated 7 November 2026

This notice explains how your details are used when you request a journey through a booking link. It is written in plain English for passengers and drivers in the United Kingdom.

Who is responsible

Each booking link belongs to an independent, licensed private hire business (shown at the top of the booking page). That business decides how your journey is handled and is responsible for your booking details (the controller).

The booking system (Ridelyn) is provided to the business as a service. The provider stores and processes the details only on the business’s behalf and does not use them for anything else.

What we collect

• Your name and UK mobile number, and your email address if you give it.
• Your home address. Licensed private hire operators must record the hirer’s address with each booking.
• Whether you use WhatsApp, so the driver knows whether to message you there or by text.
• Cancellation reasons you choose, and any note you add, so the driver can follow up.
• Journey details: pickup and destination, date and time, passengers, suitcases, flight number, terminal and any notes.
• The history of your request: when it was sent, confirmed, declined, cancelled or completed, and by whom.

Why we use it

• To arrange your journey at your request — so the driver can accept it, contact you and pick you up.
• To keep the records licensed operators must keep under private hire licensing rules.
• To tell you about your booking — for example an email when the driver confirms or declines it.

We do not sell your details, use them for advertising, or send marketing.

Who can see it

• The driver and business you booked with.
• Service providers that run the system for us, such as hosting, database and email delivery providers. Some may process data outside the UK; when they do, the transfer is protected by the safeguards UK law requires.
• Authorities such as the licensing council or the police, if the law requires it.

On your phone

To save typing next time, the booking page remembers your name, phone number, email and last pickup address on your own device (in your browser’s local storage). It is not used for tracking. Tap “Not you? Forget my details on this phone” on the booking page, or clear your browser data, to remove it. There are no advertising or analytics cookies. Drivers who sign in get a sign-in cookie only.

How long we keep it

Booking details are kept for as long as the business needs them to provide the service and meet its licensing record-keeping duties (usually at least 12 months), and are then deleted.

Your rights

You can ask to see the details held about you, to correct them, or to have them deleted (except records the business must keep by law). You can also object to how they are used. To do this, contact the business that sent you the booking link.

If you are unhappy with how your details are handled, you can complain to the Information Commissioner’s Office at ico.org.uk.